<div class="content-intro"><hr> <p>&nbsp;</p></div><p><em><span style="font-weight: 400;">This is a <strong>Full-Time</strong> Role (40 hours per week, 5DWW) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the U.K., Brazil, Pennsylvania, or New York at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London,&nbsp;São Paulo, Philadelphia, or New York City.&nbsp;<br></span></em><em>Please visit&nbsp;<a href="https://boards.greenhouse.io/blab" target="_blank">our Careers page</a> to review all opportunities and submit your application for the role(s) that best fit your location and work authorization.</em></p> <hr> <h2><strong>About the Team</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The <strong>Standards Solutions</strong> function translates B Lab's standards into practical pathways for business action and impact. Through certification, B Impact, and a growing portfolio of standards-based products and services, it enables businesses to understand, implement, demonstrate and continuously improve against B Lab's standards while safeguarding the credibility, integrity and financial sustainability of the certification system.&nbsp;The function provides business leadership for B Corps Certification and B Impact as the primary platform through which businesses engage with B Lab's standards. Working closely with Product and Technology, it shapes the business requirements that ensure B Impact supports certification, continuous improvement and future standards-based solutions, becoming the digital foundation of B Lab's impact ecosystem.&nbsp;Working across Standards Development, Product, Customer Experience and Growth, the function creates integrated, customer-centred pathways that are accessible, scalable and efficient. It balances customer experience, commercial sustainability, operational excellence and standards integrity to expand adoption while maintaining the rigour and trust that underpin B Lab's standards.&nbsp;The function also develops complementary products, services and strategic partnerships that extend the reach of B Lab's standards and help businesses continuously improve their impact over time. In doing so, it plays a central role in advancing B Lab's mission by converting ambitious standards into measurable business action, continuous improvement and positive impact at scale.&nbsp;The function succeeds when businesses can confidently adopt and continuously improve against B Lab's standards through trusted, scalable experiences that deliver stronger customer outcomes, operational excellence, sustainable growth and greater positive impact.</span></p> <h2><strong>About the Opportunity</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">B Lab is seeking a <strong>Standards Solutions Director</strong> to lead one of the organisation's most strategically important business verticals, responsible for scaling the adoption of B Lab's standards through certification, B Impact, and a growing portfolio of standards-based products and services. The role provides business leadership for B Impact as the primary platform through which businesses engage with B Lab's standards, working closely with Product and Technology to shape its evolution as the digital foundation of B Lab's impact ecosystem.&nbsp;The role is accountable for the commercial, operational and strategic performance of the Standards Solutions portfolio, including growing certification and recertification, expanding standards-based products and services, improving delivery efficiency, and safeguarding the credibility, integrity and long-term sustainability of B Lab's standards and certification system.&nbsp;The successful candidate will combine deep expertise in certification, standards, assurance or compliance with strong commercial, operational and customer leadership. They will be an entrepreneurial and strategic leader with a proven track record of scaling complex, customer-centred businesses, products or SaaS-enabled services while balancing growth, operational excellence and mission.</span></p> <h2><strong>Core Responsibilities&nbsp;</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Standards Adoption Strategy [30%]</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop and lead the strategy for scaling adoption of B Lab's standards through certification, B Impact, and a growing portfolio of standards-based products and services.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Define the strategic direction for B Impact as the primary platform through which organisations engage with B Lab's standards, working closely with Product and Technology to shape business priorities and customer value.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Identify opportunities to expand standards adoption across customer segments, markets, products, services, and strategic partnerships.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Translate B Lab's standards into practical, scalable pathways that enable organisations to understand, implement, demonstrate, and continuously improve against the standards.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Balance customer accessibility, commercial sustainability, operational efficiency, and standards integrity across the Certification &amp; Standards Solutions portfolio.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Standards Development, Growth, Product, Technology, and Customer Experience to ensure certification, B Impact, and standards-based solutions evolve as a coherent, integrated ecosystem that advances B Lab's mission.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Certification &amp; Improvement Journey [30%]</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Lead the end-to-end certification and improvement journey across certification, recertification and standards-adjacent services.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Improve customer progression, completion rates, adoption and readiness across the journey.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ensure delivery models are clear, consistent and customer-centred while maintaining standards integrity.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Customer Experience to reduce friction, improve guidance and increase customer confidence.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ensure certification and improvement pathways support continuous improvement rather than one-off compliance.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Business Performance &amp; Operational Excellence [20%]</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own the commercial, operational and financial performance of the Standards Solutions vertical, ensuring sustainable growth, delivery excellence and standards integrity.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop scalable operating models supported by automation, standardised processes, data and clear performance metrics to improve efficiency, quality and customer outcomes.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive improvements in throughput, service quality, customer responsiveness, cost-to-serve and operational resilience.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Product and Technology to evolve B Impact and supporting operational capabilities, including workflow automation, data visibility and digital tools that enable scalable certification and standards solutions.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Use operational and commercial data to identify opportunities to improve adoption, customer value, financial performance and organisational effectiveness.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Portfolio Growth &amp; Market Development [20%]</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive the sustainable growth of certification, B Impact and standards-based products and services through commercial innovation, strategic partnerships and market development.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Growth and Finance to shape pricing, packaging, customer value propositions, revenue forecasting and commercial models that support long-term sustainability.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop partnerships with assurance providers, regional organisations and ecosystem partners that expand market reach while protecting the credibility and integrity of B Lab's standards.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support the development and commercialisation of new standards-based products and services that help organisations understand, implement and continuously improve against B Lab's standards.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Represent B Lab externally as a recognised leader in certification, standards implementation and standards-based solutions, strengthening the organisation's reputation and influence.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Major Objectives/Project for the role in the first 6-12 months</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Define the Standards Solutions strategy and operating model.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Establish clear metrics for certification volume, recertification volume, customer progression, cost-to-serve and customer satisfaction.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Identify the largest sources of customer friction and operational inefficiency in the certification journey.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop a roadmap for scalable, increasingly automated Standards adoption delivery.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Growth and Product to define priority adjacent products and services.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Success Measures</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Increased standards adoption across certification and adjacent products/services.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Growth in certification and recertification volumes.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Reduced customer friction, drop-off and cost-to-serve.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Scalable, financially sustainable operations that balance revenue growth with delivery efficiency.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">High-quality delivery that strengthens standards credibility and customer trust.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Clear adoption pathways that support both certification and continuous improvement.</span></li> </ul> <p>&nbsp;</p> <h2><strong>About You</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We encourage you to apply if you have:&nbsp;&nbsp;&nbsp;</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>10+ years of leadership experience in certification, standards, assurance, compliance, SaaS, platform or sustainability-related services</strong>.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience <strong>scaling operational delivery models</strong> while i<strong>mproving customer experience and financial performance</strong>.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Commercial experience, including revenue growth, pricing, cost-to-serve or product adoption.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong understanding of digital product environments and agile or product-led ways of working.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Proven ability to work across governance, operations, product, commercial and customer-facing teams.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">While not required these skills and experiences would be great to have:</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience with sustainability standards, ESG frameworks, management systems certification, audit or assurance.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience launching improvement products, compliance products or standards-adjacent services.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience managing external delivery partners or assurance providers.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Bachelor's degree in sustainability, environmental science, business, p