We are looking for an experienced Chat Support Specialist to join our software company full-time.

You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.

Responsibilities

• Respond to customer inquiries via live chat and email
• Troubleshoot basic software issues
• Escalate technical problems when needed
• Maintain a high level of customer satisfaction
• Document customer feedback and common issues
• Work closely with our support and operations teams
  
  

Requirements

• Previous experience in chat and email support for a software or SaaS company
• Excellent written English
• Strong communication and problem-solving skills
• Ability to work independently
• Reliable internet connection and computer
• Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
  
  

Position Details

• Full-time remote role
• Long-term opportunity
• Competitive salary based on experience
  
  

How to Apply

Please Send

• Your resume
• A brief introduction
• Details of your previous support experience

Please mention the word **KEENLY** and tag RMTAyLjIxMi4yNDcuMTMw when applying to show you read the job post completely (#RMTAyLjIxMi4yNDcuMTMw). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.